Global entry customer service

Global entry customer service

Global entry customer service

By Phone:

  • CBP Information Center: This is the main helpline for all CBP programs, including Global Entry. Call 1-877-CBP-5511 (1-877-227-5511) to speak with a representative. Hours of operation are Monday-Friday, 8:00 AM to 5:00 PM Eastern Time.
  • IDEMIA Enrollment Center Support: If you have questions specific to an IDEMIA enrollment center appointment, contact their customer service line at 1-855-347-4432.


In Person:

  • CBP Global Enrollment Centers: If you have questions during or after your interview at a CBP enrollment center, speak to a CBP officer onsite.

Additional Resources:


  • When calling customer service, have your Global Entry application ID or card number ready.
  • Explain your issue or question clearly and concisely.
  • Be patient and polite, as wait times may occur.

I hope this information helps you reach the right Global Entry customer service channel for your needs. Have a smooth and speedy travel experience!