By Phone:

• CBP Information Center: This is the main helpline for all CBP programs, including Global Entry. Call 1-877-CBP-5511 (1-877-227-5511) to speak with a representative. Hours of operation are Monday-Friday, 8:00 AM to 5:00 PM Eastern Time.
• IDEMIA Enrollment Center Support: If you have questions specific to an IDEMIA enrollment center appointment, contact their customer service line at 1-855-347-4432.

Online:

• CBP Traveler Redress Inquiry Program (TRIP): If you experience issues due to mistaken identity or inclusion on watch lists, the TRIP website (https://www.dhs.gov/redress-control-numbers: https://www.dhs.gov/redress-control-numbers) allows you to submit an inquiry or contact them at 1-877-831-4158.
• CBP Contact Us Form: For general inquiries or to send an email message, use the online contact form on the CBP website: https://help.cbp.gov/s/: https://help.cbp.gov/s/.

In Person:

• CBP Global Enrollment Centers: If you have questions during or after your interview at a CBP enrollment center, speak to a CBP officer onsite.

Additional Resources:

• CBP Global Entry Website: https://www.cbp.gov/travel/trusted-traveler-programs/global-entry: https://www.cbp.gov/travel/trusted-traveler-programs/global-entry
• IDEMIA Enrollment Center Locator: https://tsaenrollmentbyidemia.tsa.dhs.gov/locator: https://tsaenrollmentbyidemia.tsa.dhs.gov/locator

Tips:

• When calling customer service, have your Global Entry application ID or card number ready.
• Explain your issue or question clearly and concisely.
• Be patient and polite, as wait times may occur.

I hope this information helps you reach the right Global Entry customer service channel for your needs. Have a smooth and speedy travel experience!